WhatsApp Business is a standalone app and will also have a separate listing on Play Store. Now with the WhatsApp Business app ready for download, details about how it will work are also out in the public domain, thanks to the AndroidPolice report.
The APK file of the upcoming app is available for download and is being tested by early testers who previously registered for the same.
The user just has to tap the vertically aligned three dots in the top right corner Business Settings Statistics. Only businesses which have been approved via this survey can access this separate app for now. Although, as the company, since the beginning is supporting its Windows Phone app, a full-featured WhatsApp business app may be coming soon to the Windows Store.
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These business customers also get the option to set automated response called "Away Messages", so that when customers message them after business hours or on some day when the business is closed, they are instantly informed about the same. In India, BookMyShow and GoIbibo among other services have been testing WhatsApp Business account for a few weeks.
Where to Download the WhatsApp Business App? At present, they are utilising the WhatsApp Business account to share tickets with their customers.
With the separation of personal and business accounts, user will be able to work efficiently, as he/she will be able to focus on replying to consumer request, while they can ignore messages from friends and family, which most of the time, are distractive (ex: amusing quotes/videos) in nature.
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What's more, they can link their company's landline number to their WhatsApp Business app, saving them from handing out their personal number to hundreds or potentially thousands of complete strangers. Here, you can enter the phone number you wish to try with the Business account.
One of the most interesting and useful of these concerns landline compatibility. In a market like India, this landline number feature would turn out to be really useful for the small businesses and enterprises, owing to their dependency on landlines. This will separate all the personal conversation, and one can use it for all business objective. It also notes on how a certain user can manage a personal and business WhatsApp account.
Users need to register using a different phone number for the WhatsApp Business. The design aesthetics and UI is similar for Business and the regular app. You can also customize the response they should receive when you are not available.
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The Business version of WhatsApp will be quite different. Given their 1.2 billion user base, this will mean a big change.