Logitech Harmony Link Hub Will No Longer Work In March


The company says a "technology certificate license" will expire next year, which they don't intend to extend. Why exactly one would want to purchase another one of these devices which can be remotely destroyed is an interesting question, especially as there was no monthly contract or service agreement suggesting this was a possibility when customers originally purchased their device.

Customers that now use the Harmony Link have begun receiving emails stating, "On March 16, 2018, Logitech will discontinue service and support for Harmony Link". No details were provided about how this certificate license allows the Harmony Link to function, but it appears that without it, those devices will not work as promised.

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Understandably, owners are not impressed with Logitech's offer of a 35 percent discount on its newer Alexa-enabled Harmony Hub for owners whose Harmony Links are out of warranty.

In simpler words, Logitech has chose to give up on a product it advertised for the past few years just to cut some costs and will ship a firmware update on March 16, 2018, that will render all Harmony Link devices unusable.

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While Logitech is offering a one-time, 35-percent discount on its Harmony Hub to affected customers that are out of warranty, that's not enough for Harmony Link users who are expressing their dissatisfaction on Logitech support forums and Reddit. "The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub", wrote the staff member.

When you purchase a product and it is working fine for years you expect it continue to work, Logitech is basically bricking these devices for their customers. Once updated, any of those devices could be used to control your smart home. The company has emailed all Harmony Link customers with the bad news. Harmony Hub costs about $100 is made for controlling smart home gadgets.

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Rory Dooley, head of Logitech Harmony, told Gizmodo in a statement that the decision to turn off the devices "does not impact Logitech's commitment to Logitech Harmony customers", adding that those within a one-year warranty period could exchange their devices for free for an upgraded Harmony Hub. According to Bleeping Computer, on that date Logitech will issue a firmware update that permanently disables the devices.