HP launches worldwide laptop recall over fire safety fears


A recall has been issued by HP involving a lithium-ion battery malfunction on notebook computers and workstations that were sold from December 2015 through December 2017.

HP of Palo Alto, Calif., has announced a worldwide voluntary safety recall and replacement program for about 50,000 notebook computer and mobile workstation lithium-ion batteries that have the potential to overheat and could pose a fire and burn hazard to customers.

Many of these batteries are internal to the system, which means they can not be removed and replaced by customers themselves.

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Health Canada says that as of December 18, 2017, HP Canada had not received any reports of incidents or injuries in Canada but there have been eight reports of overheating batteries in the United States and one reported injury.

The computer company received eight reports of battery packs overheating, melting or charring, including three reports of property damage totaling $4,500.

According to the US Consumer Product Safety Commission, these laptops had been sold at popular retail outlets including Amazon, Best Buy, HP.com and other websites.

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HP has recalled batteries in 50,000 of its laptops in the United States and Canada because of a fire hazard, although it's only a voluntary recall, suggesting the risk isn't that high.

HP recalls more PCs after a small number of reports of overheating batteries and a user burning their hand. When enabled, Battery Safety Mode will discharge the battery and disable charging until the battery is replaced. "HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost".

HP says it "strongly recommends" using this mode if your laptop or mobile workstation is affected. HP is looking into suspected issues with a supplier as the source of the battery problems.

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If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website.