Samsung says that appointments can be booked online, or you can simply walk into a retail location and drop off your damaged Galaxy smartphone. All uBreakiFix technicians are Samsung-certified and "use genuine Samsung parts", and tools for the repairs.
This is great advertisement from Samsung, since ideal customer support is one of the main reasons iPhone users choose to be loyal to the Apple brand.
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This is available for both devices that are still within warranty and out-of-warranty too! Samsung and its partner aim to add nearly 200 additional locations across the country by next year.
Samsung did not previously have this kind of quality support in the United States, but this is prone to change thanks to the new partnership; it will allow Samsung to provide quick fix service to customers in the United States.
Clearly, Samsung wants to be able to provide quality hardware service without users having to worry about faulty, third-party parts.
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Elsewhere there are similarities to the Galaxy S8 models that preceded these two handsets, including the batteries and front-facing camera tech - that means the AR Emoji feature Samsung introduced with the S9 is largely down to software upgrades. Still, with most of the phones on Samsung's list of supported devices being water-resistant, hopefully that won't be such a problem.
Samsung says the majority of people in the continental U.S. live within 30 miles of one of the authorised locations, which is handy.
To see if the uBreakiFix location near you is a Samsung Care authorized store, check out this link.
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