Apple sued for massive damage to the MacBook keyboard


Frustration with Apple's MacBook keyboard has prompted a class-action lawsuit, after the Cupertino firm refused to acknowledge persistent problems with the "butterfly" keys.

The lawsuit, that has been filed at the Northern District Court of California, says that "thousands" of users have been inconvenienced by the butterfly keyboards. In several cases, the failure of the keyboard to register keystrokes forced a lot of users to take their laptops in for servicing, which is a very expensive undertaking when out of warranty.

According to a recent report, it was revealed that Apple's use of the new butterfly mechanism on its 2016 MacBook Pro keyboards are failing at twice the rate compared to the previous design.

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According to the lawsuit, "Apple knew that the MacBook is defective at or before the time it began selling the affected models to the public".

Apple failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook:<
blockquote>Apple failed and continues to fail to disclose to consumers that the MacBook is defective, including when consumers bring their failed laptops into the "Genius Bar" (the in-store support desk) at Apple stores to request technical support.

In 2015, Apple switched the keyboard for the MacBook and the MacBook Pro to the "butterfly" model.

As of May 12, Apple did not respond to the lawsuit.

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That petition - which cites among others the highly regarded writer and UI designer John Gruber, who has called the keyboard "one of the biggest design screwups in Apple history" - is gaining steam again today, presumably fueled by this new lawsuit. It's not acceptable for computers that cost $1,299 and more to have keyboards that break because of small amounts of dust. Many users complained that the mechanism got stuck, making the keys unusable.

When a user reports a faulty keyboard, they can bring it to an Apple Store for fix.

The keyboard on a MacBook Pro with a touch bar. However, if the device is no longer under warranty, then the fix could cost $700.

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A current petition is calling for Apple to "recall every MacBook Pro released since Late 2016, and replace the keyboards on all of them with new, redesigned keyboards that just work". When one or more of the keys on the keyboard fails, the MacBook can no longer serve its core function: typing.